995 Market Street, Floor 2

San Francisco, CA 94103


Welcome to the team! This page was designed to give you all the tools, links, and information you need before, and during your onboarding at Universe. Jennifer, our Office Manager, will be going over the majority of this information with you in person so don't feel overwhelmed – use this as a guide to reflect back on when you need to.


Before your first day, these few steps will help get you started on the right foot:

  • Fill out your information in Workday & complete all onboarding steps
  • Sign up for our Slack team to start chatting and introduce yourself in #universe, noting your title and which city you'll be working in
    • Add yourself to #sf
  • Complete any forms Alexandra from HR has sent you, and bring them with you on your first day

Before Your First Day

Your First Day

Your first day will consist of a few sessions to get a basic understanding of the office and product, which look a little like this:

  • Office Walkthrough and Culture with Jennifer
  • Lunch out with Lauren + team 
  • Human Resources and Benefits with Alexandra from Ticketmaster
  • Ticketmaster New Employee Orientation (NEO)

Your First Week

During your first week, you'll also have the following sessions:

  • History 101 with the Co-founders
  • Toronto 101 with Mary, TO's Office Manager
  • Virtual Coffees with members of the Universe teams in other offices

To make things simple, please refer back to this checklist of items to complete within your first week.


Demo Days

  • Every Friday at 1pm, everyone comes together to demo what the squads in TO worked on that week. 
  • Lunch is catered in-office by ZeroCater during Demo Days!

Hack Days

  • The last Friday of every month is reserved for hacking; you have the whole day to focus on a project of your choice and nom on a catered lunch
  • Two days before the Hack Day, Mary will send out a Sheet on Slack so you can either write your idea down, or join an existing team
  • Demos are replaced by what you hacked on, and the winner receives a beautiful trophy hand crafted by Mary as well as $100 in Universe credits! If you're on a team, the team decides if they want to split the credits evenly or give them to one person

Time to Think Thursdays

  • A whole day to yourself - meetings should generally not be scheduled on these days, though feel free to use your discretion.


  • Feel free to find a private space whenever you need a break (in a telephone booth, the 2nd floor, etc.) plug in headphones, listen, and begin the reap the many benefits a meditation practice can cultivate.
    • Login: jennifer.shorr@universe.com. Password: Universe!


  • Lunch and Learns
    • Once a month, an employee teaches a Uniiversity session on a topic of their choice for a maximum of 1 hour while we lunch together. Previous topics include SEO, Human-Centered Design, Behind the Scenes of Events, and React. If you'd like to present, message Jennifer with your idea!
    • Previous recorded sessions can be found here (Shared Drive > Resources > Uniiversity)
  • SkillShare
    • There is something in this platform for everyone - Skillshare is video learning from thought leaders in their industry spanning: Business, Web Development, Marketing, Sales, Design and more
      • Login: info@universe.com, P: Ticketmaster2017
  • Safari Books
    • Through Backstage Pass, you can access Safari Books, a digital library with videos, online training, learning paths, books, and tutorials



Network Access

  • The Wi-Fi networks in the office are maintained by WeWork.
    • Network: WeWork, Password: P@ssw0rd
    • Network: WW-Guest, No password

Printers, Scanners, and TVs

To add the printers:

  • Download WeWork’s printer driver for Mac. [Instructions]
    • Each time you want to print, make sure PCClient is open + running on your computer. When you print, you will be prompted to type in the following printing credentials. You must login using the same username and password into which ever printer you want to use:
      • Username: 7226
      • Password: 8138

To connect to the TVs:

  • When using the Chrome browser, you can connect to our in-office TV (Universe TV) via Chromecast.
  • To connect to the TV's in WeWork meeting rooms, follow the AirMedia link provided at the top left of the screen. 


We use Slack to communicate with each other, across offices – please join the following channels:

  • Required: #universe, #sf, #snackchat, #releases, #sales, #wins
  • Optional but recommended: #radio, #random, #deals, #design, #ideas, #dev-notifications, #universiity

Security and Safety

  • You must use your WeWork membership card to enter the building before 8AM or after 8PM.
  • The First Aid Kit can be found in the second drawer of the filing cabinet under the TV.

Food, Drinks, and Snacks

  • Help yourself to unlimited fair-trade coffee, tea, and beer (rotating selections on floors 2, 3, and 11) provided by WeWork. 
  • The snacks in the grey storage cubbies by the fridge are communal, so help yourself to whatever you find inside! Double check to see if the food is labelled or in a bag – when in doubt, just ask.

  • Snacks and drinks can be requested in #snackchat in Slack – a breakdown of items will be posted in there on delivery days.


Important Contacts

Human Resources



  • Jennifer Shorr, Office Manager: (408) 710-3129