San Francisco

995 Market Street, Floor 15    |    San Francisco, CA 94103


Welcome to the Universe SF team! This page was designed to give you all the tools, links, and information you need before and during your on-boarding at Universe. Jennifer, our Office Manager, will be going over the majority of this information with you in person, so don't feel overwhelmed – use this as a guide to reflect back on when you need to.


Before your first day, these few steps will help get you started on the right foot:

  • Fill out your information in Workday & complete all onboarding steps
  • Sign up for our Slack team to start chatting and introduce yourself in #universe, noting your title and which city you'll be working in
    • Add yourself to #sf
  • Complete any forms Alexandra from HR has sent you via Workday, and bring them with you on your first day

Before Your First Day

Your First Day

Your first day will consist of a few sessions to get a basic understanding of the office and product, which look a little like this:

  • Office Walkthrough and Culture with Jennifer
  • Lunch out with Lauren + team 
  • Human Resources and Benefits with Alexandra from Ticketmaster
  • Ticketmaster New Employee Orientation (NEO)

Your First Week

To make things simple, please use this checklist of items to complete within your first week.

During your first week, you'll also have the following sessions:

  • History 101 with our Co-founders, Adam and Craig
  • Toronto 101 with Mary, TO's Office Manager
  • A deep-dive training into your department at Universe
  • Virtual Coffees with members of the Universe teams in other offices


At Universe, our mission is simple: Bring people together in real life through events.

Our culture is centered around collaboration. We strive to empower spontaneity and believe that fun should be part of everything we do. As we continue to grow, we remain committed to our mission and values and strive to create a lasting change in the world.

Monthly Team Socials

  • At least once a month, we come together to have fun and do a team-bonding activity. Previous team outings have included a city-wide scavenger hunt, a camping trip, Netflix and Chill night, and many more.

Hump Day Happy Hours

  • When we make it to the middle of the week, we celebrate with a Happy Hour every Wednesday. 

Time to Think Thursdays

  • A whole day to yourself – meetings should generally not be scheduled on these days, though feel free to use your discretion.

Demo Days

  • Every Friday at 1pm, everyone comes together to demo what the squads in TO worked on that week
  • Lunch is catered in-office by ZeroCater during Demo Days!


  • Feel free to find a private space whenever you need a break (in a telephone booth, the 2nd floor, etc.), plug in headphones, listen, breathe, and begin the reap the many benefits a meditation practice can cultivate.
    • Login: Password: Universe!


  • Lunch and Learns
    • Once a month, an employee teaches a Uniiversity session on a topic of their choice for a maximum of 1 hour while we lunch together. Previous topics include SEO, Human-Centered Design, Behind the Scenes of Events, and React. If you'd like to present, message Jennifer with your idea!
    • Previous recorded sessions can be found here (Shared Drive > Resources > Uniiversity)
  • SkillShare
    • There is something on this platform for everyone – Skillshare is video learning platform from thought leaders in their industry spanning: CSM, Business, Web Development, Marketing, Sales, Design, and more
      • Login:, Password: Ticketmaster2017
  • Safari Books
    • Through Backstage Pass, you can access Safari Books, a digital library with videos, online training, learning paths, books, and tutorials

Benefits & Perks

  • Universe / LiveNation / Ticketmaster
    • Free tickets to Ticketmaster / LiveNation shows
    • Annual "Grass Pass" that allows unlimited access to any LiveNation amphitheater venue in North America
    • 2 tickets for each of LiveNation owned festivals
    • A MacBook Air 
    • 10 days paid vacation, 2 personal days, 2 volunteer days, 5 sick days
    • Competitive Health, Life, Dental and Vision Insurance
    • 401k plan with company matching (2.5% of additional free money)
    • Student Loan Repayment Assistance Program
    • Tuition Assistance Program
    • Discounts from Apple, AT&T, Sonos and more here
  • WeWork
    • For an updated list of perks / discounts provided by our WeWork membership, please click here



Network Access

The Wi-Fi networks in the office are maintained by WeWork.

  • Network: WeWork, Password: P@ssw0rd
  • Network: WW-Guest, No password

Printers, Scanners, and TVs

To add the printers:

  • Download WeWork’s printer driver for Mac. [Instructions]
    • Each time you want to print, make sure PCClient is open and running on your computer. When you print, you will be prompted to type in the following printing credentials. (You must login to which ever printer you want to use with the same username and password):
      • Username: 72268
      • Password: 8138

To connect to the TVs:

  • When using the Chrome browser, you can cast your screen to our in-office TV ("Universe TV") via Chromecast.
  • To connect to the TV's in WeWork meeting rooms, follow the AirMedia link provided at the top left corner of the TV screen for further instructions. 


We use Slack to communicate with each other in-office, and across offices – please join the following channels:

  • Required: #universe, #sf, #snackchat, #releases, #sales, #wins
  • Optional but recommended: #radio, #random, #deals, #design, #ideas, #dev-notifications, #universiity


Security and Safety

  • You must use your WeWork membership card to access the building before 8AM or after 6PM.
  • Within the building, you also need the membership card to access our office, bathrooms, and other meeting rooms.
  • The First Aid Kit can be found in the second drawer of the filing cabinet located under the TV.

Food, Drinks, and Snacks

  • Help yourself to unlimited fair-trade coffee, tea, and beer (rotating selections on tap on floors 2, 3, and 11) provided by WeWork. 
  • The snacks in the grey storage cubbies by the fridge are communal, so help yourself to whatever you find inside! Double check to see if the food is labeled or in a bag – when in doubt, just ask.

  • Snacks and drinks can be requested in #snackchat in Slack – a breakdown of items will be posted in there on delivery days.

Holiday / Payroll Calendar

  • Pay is bi-weekly and the payroll calendar + holidays can be found here


Important Contacts

Human Resources